Returns & Refunds Policy

At Ferreteriaolisur, we want you to be satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

Return Eligibility

You may request a return if the following conditions are met:

  • The item was received within the last 30 days

  • The item is unused and in its original condition

  • The item is in the original packaging

  • Proof of purchase is provided (receipt or order confirmation)

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items not caused by us

  • Items returned without authorization

  • Items not in original condition or packaging

Return Process

To initiate a return, please contact us at:

Email: [email protected]

Please include:

  • Your order number

  • Reason for return

  • Photos (if the item is damaged or incorrect)

Our support team will review your request and provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Shipping fees are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
We will arrange a replacement or a full refund at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.

  • Processing time is typically 5–10 business days depending on your payment provider.

Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account again

  • Contact your credit card company

  • Contact your bank

If you still have not received your refund, please contact us at:
[email protected]

Order Cancellation

Orders can be canceled within 24 hours of purchase.
After 24 hours, orders may already be in processing and cannot be canceled.

Contact Information

If you have any questions about returns or refunds, please contact us:

Ferreteriaolisur
655 Dunhill Dr. Danville, CA 94506
Email: [email protected]
Phone: (650) 294-0870